Privacy Policy

1. Introduction

TV Licence Support, operated by Rex Street LTD (Company No. 31530303), registered at 66, Paul Street, London EC2A 4NA ("we", "our", "us"), is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

2. Information We Collect

We may collect and process the following data:

• Personal identification information (name, title, date of birth)
• Contact information (email address, postal address)
• TV Licence information (licence number, licence type, expiry date)
• Payment information (bank details for Direct Debit setup, payment preferences)
• Technical data (IP address, browser type, usage data collected via cookies)

3. How We Use Your Information

We use the information we collect to:

• Process your TV Licence application or request
• Communicate with you about your application
• Provide customer support
• Comply with legal obligations
• Improve our services

4. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. Your data is stored securely and accessed only by authorised personnel.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

6. Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes we make will be posted on this page. We encourage you to review this policy periodically.